Apparently, Bloglines CEO Mark Fletcher replied to June Oshiro’s blog regarding their broken feed reader. June hits the nail on the head with her reply:
But Mark! You don’t address the second fundamental problem. I find this ironic and indicative of the whole issue - I complain that customer support is virtually non-existent, and you seem [...]
OK, after getting some helpful comments on my earlier post, mostly by a pMachines programmer (along with a somewhat more passive aggressive but at least marginally helpful post from somebody at Bloglines), I think I’m beginning to understand the problem. The short version is that there is something wrong with my blog feed but the [...]
Update: According to a comment just posted by a Bloglines employee, the feed is not actually fixed yet. They blame it on my ISP’s header support, which I’ll look into, though I don’t understand why Bloglines is the only aggregator that has this problem.
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Naturally, they fix the feed just as I’m flogging them. (Not that [...]
Yup, the Bloglines feed for e-Literate is still broken after three months. Yup, I’ve sent them multiple emails letting them know that the feed is still broken. Yup, I even let them know (in pretty blunt terms) that I was letting my readers know about the problem. (My experience with other web service providers is [...]
I had hoped that I wouldn’t have to post this, but it seems to be my only recourse at this point.
Apparently, the Bloglines aggregator stopped updating my feed several months ago. I had no idea that this was happening; nor did my readers who subscribe through Bloglines. As far as they knew, I just wasn’t [...]
